Salesforce
Agentforce
Agentforce is Salesforce’s AI agent platform. Its own page describes purpose-built agents for sales, service, HR and more, with orchestration, a runtime for long-running work, and tuning tools.
What Agentforce does
- Launches agents for customer service, contact centre, field service, employee service, sales and IT service, with job-specific subagents and prebuilt actions.
- Runs a long-horizon runtime so agents can pursue goals over days and weeks, with human oversight.
- Offers an Agent Optimizer that finds bottlenecks and recommends improvements.
- Coordinates several specialised agents with multi-agent orchestration.
- Lets you create reusable AI Skills for teammates.
What people use it for
Customer service
Salesforce lists answering questions, resolving cases and managing orders.
Employee support
Give staff an agent that answers questions and automates routine tasks.
Appointment scheduling
Schedule appointments from history and context, then send reminders.
Who it suits
- Organisations that already use Salesforce and want agents on their customer and employee data.
- Admins and builders who will configure and monitor agents.
Plans and access
Agentforce is sold to organisations and works with Salesforce data, so access usually comes through your company’s Salesforce setup. Read Salesforce’s terms. Test an agent on low-risk cases, with a human able to step in, before it talks to customers.
How to start
- 1Read what Agentforce is and how it works. Open
- 2Watch one official demo for the use case closest to yours.
- 3Ask your Salesforce admin whether Agentforce is available in your org.
- 4Pilot one narrow agent and review its conversations before widening it.
Watch and learn
Videos from Salesforce’s own channel, so you can learn it here. Nothing loads from YouTube until you press play. More on the Salesforce channel.
Salesforce · 2024
What Is Agentforce and How Businesses Use AI Agents | Dreamforce 2024
Salesforce · 2024
How Does Agentforce Work? AI Service Agent Demo | Dreamforce 2024
Salesforce · 2026
Welcome to Agentforce Demo Day!
Keep learning on Infrato
- Course: AI Decisions for Business Leaders
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- Path: AI for business leaders
- Path: AI for product managers
- More tools for workspace and automation
Common questions about Agentforce
- What is Agentforce?
- Agentforce is Salesforce’s platform for building and customising AI agents that work with your Salesforce data and processes.
- What can the agents do?
- Salesforce lists customer service, employee support, appointment scheduling and sales development, among others.
- Do agents work without people?
- Salesforce says humans and agents work together, and its long-horizon runtime runs with human oversight.
- How do I check an agent works?
- Salesforce describes an Agent Optimizer for performance. Also review real conversations yourself before expanding.
Where this comes from
Written from the maker’s own pages, read on 2026-10-13. Plans, limits and features change, so the page you land on is the source.
Each tool links to its maker’s own page. They are listed so you know what exists and what to learn, not ranked, and they are not endorsements. We are not affiliated with these companies. A tool can change or be renamed; the page you land on is the source.